Field Service Technician

Field Service Technician 2018-11-06T10:48:06+00:00

Job Description

Highly regarded for our premium level of after-sales service support, and our commitment to Total Customer Satisfaction, Columbia Business Systems is looking for dynamic individuals with the skill set and attributes to meet the following responsibilities:

  • Provide timely Customer service through professional skill & courtesy
  • Install, service & maintain Columbia Business Systems multi-functional products at the Customer’s premises within our specified guidelines and quality assurances while upholding our commitment to Total Customer Satisfaction
  • Diagnose/troubleshoot with precision & repair or replace equipment components as necessary
  • Meet & exceed all required company Standards, including First-Time Call Completions, and asset management of tools, parts inventory, and other company property
  • Maintain vendor certifications

Desired Skills & Experience

As an Authorized Service Provider of networked output solutions for Canon, Konica Minolta, Kyocera, and Hewlett-Packard, prior experience and accreditation for any of these multifunctional (MFP) printer product lines is a definite & preferred asset, but candidates with the capacity and willingness to learn is equally important as is the years of industry experience.

Additional key qualifications required for this role:

  • A team player who is comfortable keeping up with the daily delivery demands, able to tend to the technical requirement of servicing their multi-functional (MFP) copiers
  • Communicate effectively with Customers and fellow employees
  • A good understanding of PC & Mac Environments and experience in configuring Network Devices
  • Well organized, self-motivated individual, requiring little supervision
  • Mechanically inclined, with proficient technical skills & aptitude
  • A graduate of a post-secondary technical program
  • A valid driver’s license and reliable vehicle is required

This is a full-time position and compensated with a package that consists of a salary, complete medical benefits, and comprehensive car allowance.

If you are interested in joining our Service team at Columbia Business Systems, please respond to careers@columbia-business.com with Attention: Neil Ramsay, and include your cover letter, resume, and any additional information that may be useful.